To quickly find answers to your questions, we have collected some frequently asked questions(FAQ) to point you in the right direction. And please feel free to contact us at whenever you have any questions or suggestions.


  • Registration

  • How long can I get the Serial Number?
    Your Serial Number will be sent as soon as the order is successfully placed.
  • What if I have paid for the program, but never received the serial number?
    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please Contact Us at We guarantee an answer within one business day at the very most!
  • What if I lost the serial number?
    If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: We will send you the serial number within 1 business day after receiving your request email.
  • Can I use the program on another computer with this license alone?
    In that case you should first uninstall it from the old computer, and then install it on the new computer. If you lost the subscription information, please retrieve it by contacting our support team at with your order number or e-mail address which you used to place the order. We will re-send the subscription information to you. And then you can use the program on the new computer.
  • General Information

  • What is an IP address?
    Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. An IP address consists of four numbers separated by periods (also called a 'dotted-quad') and look something like
    Since these numbers are usually assigned to Internet service providers within region-based blocks, an IP address can often be used to identify the region or country from which a computer is connecting to the Internet. An IP address can sometimes be used to show the user's general location.
  • Why hide your IP address ?
    Hiding your IP address will prevent third parties from detecting your identity & penetrating your privacy. When using our IP software, the information made available to them will be totally different from your actual IP address, country of origin etc. You will therefore not be leaving any traceable evidence behind. If you are not visible on the Internet, hackers cannot obtain your personal information any more. Basically you will be surfing anonymously!
  • What is Smart Hide IP used for?
    This Smart Hide IP software will allow you to surf the Web freely and will provide you with a fake IP address, country of origin etc., thus enabling you to protect your privacy and protect you against hijackers. Our IP software also protects you against website owners who use unethical tactics to obtain information from your PC.
  • How is it working?
    Smart Hide IP can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Then it puts that information in your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. So you can browse with completely concealed identity.
  • Technical Troubleshooting

  • How to find my IP on Internet?
    With its user-friendly interface, you can simply click Check IP Info button, or turn to alternative web sites like and, with/without Smart Hide IP running.
  • Is it compatible with Windows 7?
    Sure! You can run it on platforms 7/Vista/XP/2000/98 and Server editions, 32 and 64 bit.
  • Will it interfere with my Internet speed?
    Our free trial provides you with US IPs only, which can not be monitored manually, thus the surfing speed will be restricted inevitably since it is partially depended on the quality and quantity of selected IPs. For a perfect functionality experience, we recommend the registration version of Smart Hide IP which is more powerful and efficient in IP hiding.
  • Order Support

  • How can I order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
  • How do I know my order is secure?
    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Payment & Refund Policy

  • Do I need to pay for upgrades for new versions of Smart Hide IP?
    No, all upgrades are free! Always use the latest version of Smart Hide IP to keep the best performance.
  • How much does it cost?
    Smart Hide IP is now available from 1 Year License($29.95) to Lifetime License($59.95) for your selection. If you're not ready to buy, you can download and try it for free.
  • What are my cancellation rights?
    If you are not satisfied with the Smart Hide IP service, contact us within 30 days and we will refund your credit card for the full amount charged.
  • When can I get my money back?
    It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

NOTE: Want a FREE LICENSE of Smart Hide IP for one year? If you are a webmaster, blogger or Internet columnist, write 1 review of Smart Hide IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

Primary Benefits

  • Safe Proxy
    Every IP address you see is usable, fast and 100% secure.
  • Easy-to-use Interface
    One single click and you are ready to go. Hide your real IP address without any configuration.
  • Works With a Lot
    Compatible with Windows 7/Vista/XP/2000/98 and Server editions, 32 and 64 bit.
  • Dynamic IP Address
    Automated IP changing protection, customize set-it-and-stop-it manual mode.
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